Steps: From the menu bar select “Brands” then Select “Customer Reviews” from the drop-down. This will take you to the customer’s review tab.
How we respond to reviews:
When a customer leaves a 1-3 star review on Amazon Seller Central, you will have the opportunity to reach out to them directly. To do this:
Step 1. Navigate to the review section and select the 'Contact Customer' option.
Step 2. Once selected, you will be presented with two choices: issuing a courtesy refund or providing customer support.
⚠️ NOTE: We issue refunds for any instance where a customer is dissatisfied with our product or service. If a customer has a query without any dissatisfaction, we first offer to provide customer support to address their concerns. However, if the customer requests a refund during the support process, we will promptly process the refund to ensure a positive experience.
- Once you select Courtesy Refund, you will see an automated message with the subject line: "Refund Offer from Seller RYZE SUPERFOODS on Order ID: [Order ID]"
- For Customer Support, you will see an automated message with the subject line: "Update from Seller on Order ID: [Order ID]."
Step 3. Select “Send” at the bottom right of the message to send it. Once the message is sent, you will see the update below.
IMPORTANT NOTE: Some customer reviews only allow us to offer a courtesy refund. This is because the customer opted out of communication, so we are unable to provide further customer support.