Customer reviews are essential to the Amazon shopping experience, helping buyers make informed decisions and allowing sellers to understand customer feedback. Reviews highlight product strengths, areas for improvement, and ideas for enhancement. To maintain their value, reviews must remain genuine and reflect real customer experiences.
⚠️ Violations of Customer Reviews policies include, but are not limited to, these actions:
A seller offers to provide a refund or reimbursement after the buyer writes a review (including reimbursement via a non-Amazon payment method) and asks the buyer to change or remove the review before or after the refund or reimbursement. This could be done via buyer-seller messaging on Amazon or directly contacting customers or using third-party services, websites, or social media groups.
A seller asks a reviewer to change or remove their review. They might also offer a refund or other compensation to a reviewer in exchange for doing so.