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When Should I Respond in Zendesk vs Amazon Seller Central?

Emails That Can Be Handled in Zendesk

Email AliasAction
@marketplace.amazon.comRespond directly in Zendesk

Emails That Must Be Handled in Amazon Seller Central

Email AliasAction
seller-services@amazon.comRespond in ASC
no-reply@amazon.comRespond in ASC
robot@amazon.comRespond in ASC
donotreply@amazon.comRespond in ASC

⚠️ Important Process Reminder

If responding in ASC:

  1. Respond directly in Amazon Seller Central
  2. Copy your response into Zendesk Internal Notes
  3. Close the Zendesk ticket
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