- PODS SMEs will use the Amazon Order Inquiry Workflow within the Amazon-CS Slack channel for validating orders.
- Once confirmed, the Amazon rep will create a new Zendesk ticket with the subject line ‘RE: Amazon Order ID 000-0000000-0000000’ and contact the customer as Alex.
- The PODS SME will then advise the PODS rep to respond to the customer via DM and let them know that Alex will reach out via email to assist further regarding their Amazon order.
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