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How Do I Access and Escalate Product Q&As on Amazon?

  1. Search for our products (e.g. RYZE Coffee, RYZE Matcha, etc).
  2. Make sure it’s our listing (Sold by “RYZE SUPERFOODS”)
  3. Scroll down until you see the section that says "Looking for specific info?”
  4. Select each AI question, then click Show related customer reviews and Q&A.
  5. Click the tab for Customer Q&As.
  6. If you see new questions on any of the related AI questions, kindly escalate them through the #amazon-cs channel and mention Axel.
  7. Repeat steps 4 - 6 for all of our product listings on Amazon.

⚠️ NOTE: Only Axel’s account can be used to answer the Q&As.

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Rye the RYZE mushroom mascot
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