This article covers complaints specifically about the delivery driver's conduct — how they behaved during delivery, not the delivery outcome itself (tracking status, misdelivery, etc.). For shipment-status issues, see When Should We Process a Replacement Based on Shipping Status? instead.
Driver Conduct Complaints
Use this when the customer reports the driver's behavior:
- Rude or unprofessional behavior (e.g., dismissive, argumentative, inappropriate language)
- Unsafe conduct (e.g. reckless driving witnessed by the customer, trespassing)
- Damage to the customer's property (e.g., mailbox, driveway, landscaping, vehicle, door) during a delivery attempt
What to do:
- Apologize for the experience. Inform the customer that we're not liable for the driver's actions.
- Redirect the customer to the carrier's website. You can look up the carrier's CS number or Contact Us page and share it with the customer.
- If there was property damage, do not promise reimbursement or repair costs. Property damage claims typically involve the carrier's liability/insurance process, not a standard CS refund.
- However, if the RYZE package was damaged as a result of the driver's action, follow What To Do When the Item Arrived Damaged or the Customer Reported Damage? instead.
📌 Reminder: This article is for driver-specific complaints only. For delivery execution issues (wrong location, disputed delivery, misdelivery), or general shipment-status troubleshooting (lost, RTS, no tracking movement), start with the When Should We Process a Replacement Based on Shipping Status? articles instead.